Refund policy

If you wish to return a faulty product, please contact us within 48 hours of delivery.
Damage in transit - In the unlikely event you receive an order damaged in transit, you must raise this with us within 24 hours. Only then will we be able to contact the courier with regards to damaged products.
If a product is deemed to be faulty, we will help you through the returns process.

Muzzles
Muzzle orders are bespoke and can only be returned if faulty. Muzzles are made to the measurements you provide, we will not accept returns if incorrect measurements were provided. Every effort will be made to ensure you are happy with your sizing before manufacturing begins.

Made-to-order products
Products where you specify certain aspects (length, colour, hardware, etc) are made to your own specifications and are not stocked items. These products can not be exchanged or refunded unless they are faulty or not to your ordered specification. You do reserve the right to cancel an order prior to manufacturing commencing, please contact us as soon as possible if you do wish to cancel an order.

EU Right of Withdrawal 
Under EU law, customers usually have the right to withdraw from an online purchase within 14 days. However, this right does not apply to goods made to your specifications or clearly personalised. As some of our products are bespoke and made to order, we cannot accept returns or cancellations once production has begun on these products, unless the item is faulty or not as described. If you receive a defective product, please contact us immediately.
More information can be found here.