Frequently asked questions
When will I get my order?
This depends on the items ordered. In most cases, orders are dispatched the same or the next working day. Some Made-to-Order products can take 2-3 days to manufacture before they are dispatched.
Can you make me a lead to my own sizes?
Yes! Because we manufacture most of the products we sell, we are able to make these products to your own specifications. Please get in touch to see if we can help.
How do I measure for a bespoke dog muzzle?
Please check out our measuring guide for a full breakdown on how to measure your dog for one of our muzzles. The team is always on hand to answer any questions.
What if my dog won’t let me measure them?
We understand that measuring isn’t always a simple task. Our team are always available to help where possible. You are also able to send over photos to help us offer more tailored advice.
How can I get my dog to be more comfortable wearing a muzzle?
Muzzle conditioning is something that can take time and will differ from dog to dog. Most importantly you should use a muzzle that fits well and is comfortable for them to wear. There are lots of resources freely available online and within social media groups. They are dedicated to helping people get their dogs more comfortable and confident wearing a muzzle.
Can I still treat my dog with the muzzle on?
As standard, our muzzles are all made with a treat hole in the front so you can continue to use Positive Reinforcement throughout your training.
My dog is a scavenger, are your muzzles suitable?
Yes, we have manufactured lots of muzzles for this exact purpose. We can make changes to the muzzle to help prevent scavenging depending on your dogs requirements. Please contact the team to discuss your needs.
Do you ship to other countries?
We ship our products worldwide. Details and pricing vary from country to country so check this at checkout before placing your order. When purchasing from outside the UK there could be additional import charges which must be paid to the courier before delivery.